iVIGA Site FAQ:
1.Are you factory or trading company?
We are professional manufacturer for more than 10years.
2.Where’s your factory？
No.38 Jin Long Road Jia Xin Industrial Zone,Shui Kou Town,Kai Ping City,GD,China,about 2.5hours from Guangzhou city to our factory.
3.What’s your main products？
Bathroom faucets,kitchen faucets,shower mixer and bathtub mixer,shower column set,bathroom accessories and shower fixtures…etc
4.Can you offer a catalogue？
Yes,our E-catalogue can be sent for your reference.
5.How about the warranty of your products?
5 years for cartridge and 2 years for surface.
6.Do you have any certifications？
7.Do you have MOQ?
We don’t have MOQ for the sample order and trail order.For normal order,if the products are not customized,the MOQ will be 50pcs/item.
8.How can I get samples?
Samples are available to be sent on request,but we will charge you freight cost and sample cost.
9.How long is your production time?
It depends on the quantity of your order. Usually, it takes 30-35 days after receiving deposit.
10.What’s your payment terms?
T/T（30%for deposit,the balance 70% to be paid before delivery）,alibaba assurance order,Western Union, Paypal,L/C at sight…etc
11.What about delivery？
By express（DHL，UPS，Fedex）by air,by sea…etc
12.Where’s your nearest loading port？
Jiangmen Port or Guangzhou Port
13.Do you accept OEM/ODM production?
Yes,OEM/ODM production is acceptable for us.
14.What’s the packaging？Can be customized？
our normal packing is Kraft carton.If clients need customized packing please let us know.
15.Can we laser our own logo on products？
Yes,it depends on clients request.
16.Can you offer the installtion sheet？
Yes,some of our products have the installtion sheet.
17.Do you have any after-sale services？
Yes,we have our after-sale team,which can provide good services and efficient communicattion.
18.What’s the reviews of your products？
Yes,we offer high-end brand and Middle-end brand products to meet different clients requests.
19.What main production line are you in？
Our factory covers an area of 4,500 square meters，in the line of development,design,polishing and manufacturing of all kinds of faucet products.
20.Do you have R&D department？
Yes,we have skilled engineers and our R&D team will create at least one series new products every year.
21.Will you participate in exhibitions？
Every year we participate in the Shanghai KBC exhibition,Canton fair,the KBIS&IBS exhibition, Frankfurt Bathroom Show and related exhibitions abroad.
22.What’s your main markets？North and south America,Europea,Asia,Middle-East…all over the world