What to do if you have technical issues with K-12 Virtual

CLARKSVILLE, Tenn. (CLARKSVILLENOW) – Greater than 14,000 Clarksville-Montgomery County College System college students had been scheduled to go browsing and begin their first half-day of faculty from the consolation of their houses on Monday, Aug. 31.

As CMCSS’s Ok-12 Digital Program, created in response to the COVID-19 pandemic, started its first day, working via expertise kinks was a irritating impediment for some.

“As a result of quantity of calls on the primary day of faculty, there could also be longer wait instances for each the Reside Help and Assist Line,” stated Anthony Johnson, CMCSS spokesman. “Our groups are working as rapidly as potential to resolve expertise points. This page incorporates info on among the most typical points and options.”

Households had been contacted on Wednesday, Aug. 26, about technical support and troubleshooting issues surrounding scholar laptops.

Ok-12 Digital and college students in want of technical help can entry the online support page by clicking here.

Anybody who doesn’t have entry to the web or a pc can name the Assist Line at 931-920-7779.

Attendance

CMCSS Ok-12 Digital college students who’re nonetheless experiencing connection points, and have a piece order submitted, won’t be thought of absent. Any technical points, together with ready on expertise to reach or having replace errors, connection troubles, or login points should not going to depend towards the scholar.

CMCSS Ok-12 Digital college students who haven’t but acquired a laptop computer might be notified by the scholar’s enrolled college as quickly because it is able to be picked up.

“We thank mother and father and guardians for his or her grace, persistence, and partnership as we work via these points,” Johnson stated.

Required updates

In case your CMCSS Ok-12 Digital College scholar was issued a laptop computer final yr and saved that laptop computer over the summer season, they might want to have updates put in previous to the primary day of faculty.  This may permit connectivity to the CMCSS community and entry to required on-line assets. This course of takes only some minutes, however have to be finished whereas close to a CMCSS college constructing to make sure the pc can connect with the college’s community.

For extra info go to CMCSS reopening page.